CRM Executive, you will be responsible for managing client interactions and ensuring smooth customer relationship management. Your role will involve handling client queries through phone, email, and messages while maintaining and updating client records in the CRM software. You will also be required to prepare daily reports, coordinate with internal teams for smooth service delivery, and ensure customer satisfaction by building and maintaining strong client relationships. Additionally, you will assist in follow-ups, feedback collection, and support client retention activities to strengthen long-term business growth.
Build and maintain strong relationships with customers
Handle customer queries, complaints, and feedback effectively
Ensure smooth delivery of automobile service experience
Work with service & sales teams to improve customer satisfaction
Prepare customer reports and maintain CRM records
We are seeking a CRM professional to manage our customer relationships and implement strategies to enhance customer engagement, retention, and lifetime value. You will be the key to nurturing leads and creating a seamless customer experience.
As a Senior Salesforce Developer, you will design, develop, and implement customized Salesforce solutions to meet business requirements. You will be responsible for writing Apex code, building Lightning components, integrating third-party tools, and ensuring system scalability and security. Collaboration with cross-functional teams to optimize CRM processes and deliver high-quality solutions will be key to this role.
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